Never the Right Word

Never the Right Word

Scripts & Templates for Life’s Uncomfortable Conversations.

Contact & find out more.

Legal Information

NTRW is supported by adverts and affiliate marketing links. This means if you click a link or buy a product, we may earn a commission at no extra cost to you. Partnerships help fund this site. For more info, please see our Earnings Disclosure.
This site does not constitute as legal, mental, or medical health advice, please consult a competent licensed professional.

Telling the people you’re working for that they have made (or are going to make) a massive error in judgment is no easy feat.

You don’t want to bite the hand that feeds but you know that if you do what is requested, the result is likely to be terrible. (Think of politicians dabbling with musical theatre, or influential people under the wrong PR making career-jeopardizing statements.) Plus, what if they were to tell people that they used your services? People may think this was your idea! Not good.

There are typically two scenarios when a client is in need of a reality adjustment:

One is when the customer is being blatantly rude and the other is when they’ve been given the incorrect information or decided upon a path of action that from your expertise is likely to end in them falling off the edge of a cliff.

The best solution in both cases is to listen to their requests, explain why their option is noteworthy and valid, and then ask permission to explore alternatives.

We think the best way of handling this predicament is to take the client aside and have a heart to heart in person, but sometimes this isn’t possible. For that reason, we’ve put together 3 email templates to send to your client to let them know their idea isn’t very good or they’re about to make a fool of themselves…

Illustrations courtesy of Shutterstock.

Email Template 1 | When their Taste is Questionable

 

Good Morning [Insert Name],
Thanks for your suggestions for [Insert Project Name].
Your ideas inspired me to take another route, when would be a good time to call today to discuss?
[Insert Your Name]

See this situation as an opportunity to guide and educate your clients, whilst encouraging a collaborative style of working. Be sure to show them tangible information, and if possible, a date to illustrate that their idea isn’t the best solution to the problem.

If your client is receptive, show them the overall plan you would recommend instead, be really clear about the end goal. Success is all about results, and if you can show them that they have a much better chance of obtaining the desired result, they are more likely to listen.

Part of your job as a specialist is to make sure your clients are well informed. It’s also important to remember that they’ve come to you because they needed your assistance.

Illustrations courtesy of Shutterstock.

This article was originally published on https://nevertherightword.com. If this article appears on any other site other than https://nevertherightword.com without clear referencing it is a violation of the copyright owned by https://nevertherightword.com.

This article may contain affiliate links. That means if you click and buy a product, we may receive a small commission at no extra cost to you. Never the Right Word is a participant in the Awin Affiliates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to participating merchants. For more information, please view our Privacy Policy and disclosure page.

Email Template 2 | When Their Ideas Will Definitely Create Unintentional Backlash

 

Good Afternoon [Insert Name],
Thank you for sparing some time yesterday to clarify your intentions for Project X.
We’re very excited to begin working on this project with you and are particularly fond of the [Insert Positive Aspect of Idea].
We want to take the opportunity to discuss [Insert problem area] further when you are next available as we have a few concerns regarding your target demographics’ reaction. We think it would be more [in-keeping with the current climate/ effective/ impactful/successful] if we chose a slightly different approach (outlined below): 
[Insert brief outline of approach and be sure to include key points/ evidence of why this is a better].
When would be a good time to call/ meet to discuss further?
[Insert Your Name]

Whilst this template is direct, you’re offering a solution to the problem with evidence that pursuing that route will lead to the desired outcomes.

Email Template 3 | When You Client Still Hasn’t Paid You or You Require Payment to Get Started

 

Hi [Insert Name],
We are delighted your customers have given such positive feedback for [the product]. We really appreciated your valuable input and it’s evident in the success of the final design. 
Please find the attached invoice. As discussed, the grand total will be $3,460. If you require further assistance (or a fee breakdown) then please do let us know,
Many thanks and we are looking forward to working together in the future.
[Insert Name]

or…

Hi [Insert Name],
We want to thank you for choosing our services to source your artwork for [Insert Project Name].This is a friendly reminder that installation will not be able to commence until the funds have cleared in our accounts.
Please let us know if you require further assistance.
[Insert Name]

Some clients are the worst when it comes to paying on time. These templates are effective because whilst they are polite and friendly, they are also straight to the point. If you can educate your client (in a non – patronising and general way) as to why you require prompt payment they are more likely to appreciate and keep to your schedule.

At Never the Right Word, our aim is to give you practical examples of how to handle life’s difficult conversations. If you have an awkward situation that you’d like example templates for, request a topic here.   

If you’re interested in further reading, we’ve also included links to our trusted resources and related posts below. To find out more about NTRW and our recommended tools, you can do that here.  

Lastly, if you found this content helpful or want to share your own examples, let us know in the comments. We’d also be delighted if you shared this article and joined us on social media too!

Never the Right Word

Never the Right Word

Hi there! I’m Amy, and I’m the person behind Never the Right Word. I’m a designer-by-day who’s fascinated by human psychology; you’ll find me learning about what makes others tick through all types of media and good old-fashioned conversation.

In 2019 Never the Right Word was born to fill the gap of ‘how-to’ websites with copy and paste examples showing you EXACTLY what you need to say to steer difficult conversations into positive outcomes.

Popular Articles...

Relevant Books We Recommend...

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback) (Paperback)

In Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior by Kerry Patterson, tools for improving professional and personal relationships permanently are explored. Crucial Accountability provides a simple step by step approach for effectively discussing issues with others when they disappoint. It starts by helping us challenge the belief that we simply cannot speak up to certain people and then offers practical tools to use during the confrontation. The goal for Crucial Accountability is to open the lines of communication making our relationships less stressful, and far more rewarding in return. Get your copy of Crucial Accountability by CLICKING HERE.

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition (Paperback)

Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. The framework provided in this book is extremely useful, and the reader is given options on how to improve their crucial conversations. This new edition gives the reader the tools to; prepare for high-stakes situations; make the situation safe enough to discuss anything; transform strong emotions into powerful dialogue and best of all be persuasive, not abrasive. CLICK HERE to get your copy of Crucial Conversations.

How to Win Friends and Influence People in the Digital Age (Paperback)

Celebrating the 75 anniversary of the renowned self-improvement bestseller How to Win Friends and Influence People, comes a refreshed adaptation of Carnegie’s timeless prescriptions for the digital age. We love this classic because it teaches the reader how to shift their mindset to make life more engaging and rewarding which increasing being more and relevant in today's society. How to win friends and influence people in the digital age is one of the best books to help you learn how to be influential. Anyone who is willing to read in-between the lines can see that there is power in Carnegie's insights. You can get your copy of How to Win Friends and Influence People in the Digital Age by Dale Carnegie & Associates by CLICKING HERE.  

Gravitas: Communicate with Confidence, Influence and Authority (Paperback)

In Gravitas: Communicate with Confidence, Influence, and Authority leading voice coach, speaker, and author Caroline Goyder reveals that by being grounded in your values and capabilities, you will gain the authority and reputation needed to keep your listeners engaged. This book is perfect for anyone looking to polish their public speaking or general communication skills. Each chapter guides you step-by-step through practical techniques and exercises to give you the tools for great presentations, productive meetings, and persuasive pitches. Gravitas helps you to overcome anxiety, learn how to deal with difficult people properly, and feel calm and in control when public speaking. You can get your copy of Gravitas by CLICKING HERE.

Pin Never the Right Word on Pinterest!

Like Our Site? These Are the Resources We Recommend.

To build this site we used these highly recommended tried-and-tested tools:

We Trust Elegant Themes

The Elegant Themes membership gives you complete access to 87 amazing themes and 3 awesome plugins, including Divi, the ultimate WordPress Theme and Visual Page builder. Elegant Themes have been building the world's most popular WordPress themes for the past 10 years, and rest assured their products will always be improved and maintained. 

Divi WordPress Theme

We Build With Divi Theme

One of the most popular WordPress themes in the world. Building layouts is easy and fast, making it ideal to create mockups and wireframes, prototyping a design, and creating the website itself. Build from the frontend or backend. The builder is intuitive. It's easy to learn and can be used by non-developers to create amazing websites. Check out the official Divi Theme here.

Divi Cake is a community driven marketplace for Divi Child Themes, Builder Layouts, and Plugins - Shop Now!

We Customize With Divi Cake Plugins

Divi Cake’s main goal is to help the members of the Divi community find the perfect premium Divi themes, layouts, and plugins created by leading Divi developers and designers. Shop hundreds of premium Divi products like Divi child themes, Divi layouts, and Divi plugins on Divi Cake, the community driven Divi Marketplace. Find out more about Divi Cake here.

We ❤️Shutterstock Media

We get our images from the OG leader in stock assets. Boost your business with the right images. They're royalty-free and ready to use. Footage & Music Libraries. 4k Images Added per Hour. No Daily Download Limit. Speedy Search & Discovery. With flexible plans and countless amounts of premium content uploaded weekly, we couldn't leave Shutterstock off our list.

Skill-Up With LinkedIn Learning

When you want to enhance your professional skills with expert-led, online video tutorials, the only place to go is LinkedIn Learning (Lynda). With a subscription you get 24/7, unlimited access to over 13,000 business, design & tech online courses and with a free month. We like them because we get expert-led courses that we can access anytime, anywhere. What's not to love?

Web Hosting

We're Hosted With SiteGround

SiteGround boasts a whole list of fantastic features at amazingly affordable prices. Along with multiple growth options, free site transfers and domains, built in Content Delivery Network integrations, WordPress support AND human support we wouldn't go to anyone else. They're basically faster, safer and more supportive- you can check them out here.

We Trust Grammarly Premium

Even seasoned writers need a helping hand at times, that’s why we trust Grammarly Premium. As the World's Most Accurate Online Grammar Checker, Grammarly Premium goes beyond grammar to help you ensure that everything you write is clear, engaging, and professional. Learn more about Grammarly Premium’s AI-powered assistant here.

Find Graphics With Creative Market

Creative Market is the world’s marketplace for design. Bring your creative projects to life with ready-to-use design assets from independent creators around the world. We love the unique finds, social media templates, vectors you name it they have it. I also doesn't hurt that our founder has a little store on there...

Powered by Creative Market

Powered by Creative Market

Contact Us

Email Us

Never the Right Word
Building 19475
PO Box 6945
London
W1A 6US
United Kingdom

Follow NTRW

Support NTRW

Become a Patron!
Donate to Never the Right Word and keep us accessible to all. Thank you!

Stay in the Loop

error: Content is protected !!

Pin It on Pinterest