Never the Right Word

Never the Right Word

Scripts & Templates for Life’s Uncomfortable Conversations.

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Difficult people are (unfortunately) everywhere. Some are incredibly difficult to reason with. The situation proves highly frustrating, (as some of you may have found out the hard way), that you can’t reason with an unreasonable person. We’re certainly no strangers to these ‘quirky’ characters so we feel like we’re highly equipped to advise on the matter.

To deal with difficult people effectively, you need an approach that enables you to establish control over what you can control, (aka setting boundaries)  and eliminate what you can’t. The important thing to remember is that you are in control of what you will and won’t tolerate.

There are many proven techniques to manage confrontations with difficult people, so we’ve outlined a few templates you can apply to your own circumstances:

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Template 1 | Dealing With Verbal Attacks

 

Narcissists are notoriously difficult people to deal with. When toxic types can’t control how you perceive yourself, they’ll likely try to control how others see you. When a narcissist verbally attacks you you need to protect yourself. That’s why we wrote; When a Narcissist Verbally Attacks You, Say These 5 Things…

Click here to get the scripts.

Template 2 | When You Quit Your Job Because A Bad Manager

 

Life’s too short to suffer under someone else’s limited perceptions, bad management style, illegal practices or uncontrollable behavior. As a team we’ve all been there, so we’ve put together 3 Exceptional Resignation Letter Examples to Kiss Your Bullying Soon-to-be Ex-boss Goodbye which we’ve actually sent to our ex-managers.

Click here to get the letters.

If you want to develop your communication skills for professional environments even further, we think you’ll like the "Bad Boss: Dealing with a Difficult Manager" video course from LinkedIn Learning. Check out the preview below:

Click here for full access to "Bad Boss: Dealing with a Difficult Manager" On LinkedIn Learning
Finally! This course describes all sixteen different types of bad bosses—and their underlying issues—and gives you a playbook of responses for dealing sanely with these obstacles to your career. Author Chris Croft provides practical tips for dealing with abusive, demanding, and incompetent managers, and getting the credit, payment, and respect you deserve. We've got your back.

Template 3 | When You Need to Set Boundaries with a Toxic Person

 

There are also some people out there who can only be described as toxic – people who seem to thrive on upsetting others, causing arguments, manipulating friends and family into taking sides, and generally causing emotional mayhem and unhappiness wherever they go. In Use These 3 Message Examples to Give the Toxic Person in Your Life a Reality Check (Without Having to Cut Them off Completely) we make some suggestions of how to send them a brief message to give them a little reality check on their behavior.

Click here to get the templates.

Template 4 | Dealing with Bullying in the Workplace

 

When things go wrong in an organization, it’s tempting to blame a particular individual or group as the cause. Often, out of fear that they will be blamed themselves, people will lash out at others and cast them as the scapegoat. Whether aimed at you individually or as part of a group, such behavior is hurtful and unproductive. That’s why we wrote We Think These 5 Email Templates Are the Best Response to Unfair Criticism and Scapegoating in the Workplace.

Click here to get the email templates.

If you're looking to develop your communication skills for professional environments even further, we think you’ll like the following video course from LinkedIn Learning. Check out the preview below:

Click here for full access to "What To Do When You Are Bullied at Work" On LinkedIn Learning
Catherine Mattice Zundel, an internationally recognized expert in workplace bullying, explains why bullying happens and how to empower yourself to improve your situation. She provides action steps and role-play scenarios to help those who are bullied build up their confidence and confront the bully, prepare documentation to bring to a conversation with HR, and more.

Template 5 | When Someone Just Won’t Give You A Break

 

Coming under attack from another person is never a pleasant experience, and it can quickly lead us to feel defensive or upset. That’s why we’re offering 8 scripts to instantly take back control when you feel personally attacked.

Click here to get the scripts.

At Never the Right Word, our aim is to give you practical examples of how to handle life’s difficult conversations. If you have an awkward situation that you’d like example templates for, request a topic here.   

If you’re interested in further reading, we’ve also included links to our trusted resources and related posts below. To find out more about NTRW and our recommended tools, you can do that here.  

Lastly, if you found this content helpful or want to share your own examples, let us know in the comments. We’d also be delighted if you shared this article and joined us on social media too!

Never the Right Word

Never the Right Word

Hi there! I’m Amy, and I’m the person behind Never the Right Word. I’m a designer-by-day who’s fascinated by human psychology; you’ll find me learning about what makes others tick through all types of media and good old-fashioned conversation.

In 2019 Never the Right Word was born to fill the gap of ‘how-to’ websites with copy and paste examples showing you EXACTLY what you need to say to steer difficult conversations into positive outcomes.

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Relevant Books We Recommend...

Powerful Phrases for Dealing with Difficult People

Packed with over 325 ready-to-use phrases to use when working with challenging personalities, Powerful Phrases for Dealing with Difficult People by Renée Evenson is an all-in-one guide for resolving conflict. Organized for easy reference, this book offers powerful tools for defusing potentially explosive situations, such as; 20 challenging coworker behaviors, with specific phrases and actions for dealing with each, 10 difficult boss personality types, with guidelines for working through problems with each, blunder recovering tips, and a five-step process for turning bad situations into positive ones. We highly recommend this book. You can get your copy of Powerful Phrases by CLICKING HERE. 

The Asshole Survival Guide: How to Deal with People Who Treat You Like Dirt (Paperback)

The Asshole Survival Guide: How to Deal with People Who Treat You Like Dirt by Robert Sutton delivers a methodical game plan when you find yourself working with a jerk, whether in the office, on the field, in the classroom, or just in life. Ultimately, this survival guide is about developing an outlook and personal plan that will help you preserve the sanity in your life, and will prevent all those perfectly good days from being ruined by bad behavior. Sutton starts with a diagnosis. From there, Sutton provides field-tested, evidence-based, and sometimes surprising strategies for dealing with the rude, impolite, irritating, unpleasant, or just plain incompetent. Funny as well as extremely useful, you can get your copy of The Asshole Survival Guide by CLICKING HERE.

Difficult Conversations

In Difficult Conversations: What to say in tricky situations without ruining the relationship; author Anne Dickson describes a range of difficult conversations that frequently occur in intimate, social, and work situations, and reveals simple but powerful techniques that will help you to transform the scenario. You'll discover how to communicate directly and honestly - without causing friction with those close to you. We love that this book offers 'real-life' examples and links to strategic and high impact negotiations. To get this book from Book Depository please CLICK HERE.

Becoming the Narcissist's Nightmare

Becoming the Narcissist's Nightmare: How to Devalue and Discard the Narcissist While Supplying Yourself ​by author Shahida Arabi offers practical tips and alternatives for recovering from the trauma of narcissistic abuse. Each chapter features links to relevant articles, podcasts, and social media resources. The book explores these resources and combines them into a comprehensive and revealing look at narcissistic abuse and its effects on those who have fallen victim to it. Since pathological narcissists are unlikely to seek treatment, it is difficult to pinpoint what exactly makes them tick and determine the manipulative tactics they use. You can get your copy of Becoming the Narcissist's Nightmare by CLICKING HERE.

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